Refund Policy

Updated at 13/03/2024

Cancellation/Refund Policy:

Introduction: At Team Ryano Kilkenny trading as MYALO Martial Arts & Fitness.

we aim to balance flexibility for our customers with the need to maintain a predictable and fair operational structure. Our updated cancellation/refund policy reflects this balance, providing clear guidelines for both course and membership cancellations, including provisions for transfers and special circumstances.

General Cancellation Policy:

  1. Membership cancellation Notice: Customers wishing to cancel a membership must notify Team Ryano Kilkenny trading as MYALO Martial Arts & Fitness via email 30 days in advance. 
  2. Course cancellation Notice: Customers wishing to cancel a course or membership must notify Team Ryano Kilkenny trading as MYALO Martial Arts & Fitness via email. Eligibility for refunds and the amount refundable are determined by our tiered refund system, which applies to course enrolments.
  3. Non-Refundable Deposit: A non-refundable deposit is required for all course bookings. This deposit secures your enrollment and is deducted from the total fee but is not returned in the event of cancellation.
  4. Tiered Refund System: The refund available depends on when the cancellation notice is provided, applicable to both courses and memberships:
    • More than 30 days before the start date: Eligible for a full refund, minus the non-refundable deposit.
    • 15 to 29 days before the start date: Eligible for a 50% refund of the total cost, minus the non-refundable deposit.
    • Less than 14 days before the start date: No cash refund is available. However, options for course transfers or future credits are offered.

Special Provisions for Late Registrations and Cancellations:

  1. Flexibility for Late Registrations (within 14 days of the course start date): Understanding the unique circumstances of late registrants, we offer the following:
  • Transferability: Up to the start time of the course or membership period, enrolees have the option to transfer their spot to another eligible person or to a future date, subject to availability.
  • Future Credit: Where transfer isn’t feasible, we offer the option to convert the full amount paid into a credit for future courses or memberships, valid for [specified time ] from the original course or membership start date.
  1. Adjustments for Late Cancellation Notices: For enrolments made less than 14 days before the start date, if cancellation notice is provided within 12 hours of purchase, a 25% refund of the total cost, minus any non-refundable deposit, is available.

Revised Transfer and Refund Conditions:

  • Post-Start Date: All memberships/course enrolments are non-transferable and non-refundable once their start date has passed. Prior to this, transfers and future credit options are available as outlined above to provide maximum flexibility to our customers.

Exceptions for Unforeseen Circumstances: We recognize that sometimes exceptional circumstances may necessitate cancellations beyond the standard policy. Requests for exceptions will be evaluated on an individual basis, guided by empathy and fairness, at the sole discretion of Team Ryano Kilkenny trading as MYALO Martial Arts & Fitness.

Final Provisions:

  • Acknowledgment of Policy: By enrolling in a course or signing up for a membership, customers agree to this comprehensive cancellation/refund policy.
  • Policy Amendments: Team Ryano Kilkenny trading as MYALO Martial Arts & Fitness reserves the right to modify this policy at any time, ensuring that changes are communicated effectively to our customers.

Paused Membership Policy:

  1. Requests to pause memberships must be submitted via email, with options for 30/60/90-day pauses and a minimum notice period of 14 days.
  2. Paused memberships will be considered at the discretion of MYALO for reasons such as extended periods abroad or serious illness, with instructions for cancellation or pause accepted via email only.
MYALO Martial Arts and Fitness

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